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Frequently Asked Questions

Worry-Free Bookings™ is a travel reimbursement service, which lets you upgrade an accommodation property's existing policies to include enhanced refund terms and conditions when making a booking. These additional Worry-Free Bookings™ Terms and Conditions provide you a 100% reimbursement of the total booking value minus the Worry-Free Booking Service Fee if you are unable to attend or complete your reservation due to a last-minute illness or other health condition, adverse weather involving rain or snow, or other travel delay.

The type and eligibility of the reimbursement varies depending on the travel protection terms and conditions selected at the time of booking.

The Worry-Free Bookings™ limited warranty travel reimbursement service is not an insurance policy.

What is Worry-Free Bookings™ and how does it work?

When you make a reservation and select your Travel Protection options, a Worry-Free Booking™ Travel Protection fee is added to your total booking cost. Depending on the Travel Protection options selected at the time of booking, the Travel Protection fee extends the T erms and Conditions of the individual booking to provide a 100% reimbursement minus the Travel Protection fee if an unforeseen illness or health condition, adverse weather condition involving rain or snow, or other travel delay occurs 24 hours, 2 days, or up to 14 days prior to the arrival date, which prevents you from attending or completing your booking. The Travel Protection terms and conditions varies depending on the options selected at the time of booking and may not include all the options mentioned above. The full cost of the reservation is collected at the time of booking.

By paying a Worry-Free Booking™ Travel Protection fee, you extend the property's terms and conditions to reimburse you for your reservation if you have unexpected health conditions including last-minute illness, changes to a pre-existing medical condition, accident or injury, COVID-19 infection, or death of an immediate family member within up to 14 days prior to your arrival. In addition, you may select additional or different Travel Protection terms and conditions to include adverse weather due to rain and snow, or other travel delays that occur 24 hours to 2 days before your arrival date.

What is Worry-Free Bookings™ and how does it work?

When you make a reservation and select your Travel Protection options, a Worry-Free Booking™ Travel Protection fee is added to your total booking cost. Depending on the Travel Protection options selected at the time of booking, the Travel Protection fee extends the Terms and Conditions of the individual booking to provide a 100% reimbursement minus the Travel Protection fee if an unforeseen illness or health condition, adverse weather condition involving rain or snow, or other travel delay occurs 24 hours, 2 days, or up to 14 days prior to the arrival date, which prevents you from attending or completing your booking. The Travel Protection terms and conditions varies depending on the options selected at the time of booking and may not include all the options mentioned above. The full cost of the reservation is collected at the time of booking.

By paying a Worry-Free Booking™ Travel Protection fee, you extend the property's terms and conditions to reimburse you for your reservation if you have unexpected health conditions including last-minute illness, changes to a pre-existing medical condition, accident or injury, COVID-19 infection, or death of an immediate family member within up to 14 days prior to your arrival. In addition, you may select additional or different Travel Protection terms and conditions to include adverse weather due to rain and snow, or other travel delays that occur 24 hours to 2 days before your arrival date.

What is the time period protected by Worry-Free Bookings™?

If you selected Travel Protection for Unforeseen Illness and Other Health Conditions at the time of booking, you are eligible for a 100% reimbursement minus the Travel Protection fee due to an unforeseen illness or health condition preventing you from attending your booking within 14 days before your arrival date. You have up to 30 days after your departure date to collect and submit the required evidence such as a doctor's note, positive COVID-19 test, or death certificate.

If you selected Travel Protection for Adverse Weather Involving Rain or Snow at the time of booking, you are eligible for a 100% reimbursement minus the Travel Protection fee due to an unforeseen adverse weather event involving rain or snow that prevents you from attending your booking within the same day or up to 2 days before your arrival date depending on the type of rain or snow event. You have up to 30 days after your departure date to collect and submit the required evidence such as a picture or screen shot of the weather event.

If you selected Travel Protection for Travel and Transportation Delays at the time of booking, you are eligible for a 100% reimbursement minus the Travel Protection fee due to an travel or transportation delay that prevents you from attending your booking within 24 hours, 2 days or up to 14 days before your arrival date depending on the type of travel delay. You have up to 30 days after your departure date to collect and submit the required evidence such as a picture of the airline ticket, notice of delay, and any other documentation required.

What unexpected events are reimbursed by Worry-Free Bookings™?

Depending on the Travel Protection selected at the time of booking, you can apply for 100% reimbursement for cancellation due to the following:

- Covid-19 Infection
- Illness / Injury
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member
– Heavy Rain Lasting 2+ Hours Per Day
– Hurricane or Tropical Storms
– Road Closures Due to Blizzard or Snow
– Flight Disruption
– Mechanical Breakdown of the Vehicle Taking You to Your Booking
– Home Emergency
– Armed Forces Recall and Work Relocation
– Jury or Court Summons
- Unexpected Changes to College Exam Dates

If you have to leave your stay early, your reimbursement is prorated for the nights you did not use the property.

What unexpected events are reimbursed by Worry-Free Bookings™?

Depending on the Travel Protection selected at the time of booking, you can apply for 100% reimbursement for cancellation due to the following:

- Covid-19 Infection
- Illness / Injury
- Pre-existing Medical Condition
- Pregnancy Complication
- Death of Immediate Family Member
– Heavy Rain Lasting 2+ Hours Per Day
– Hurricane or Tropical Storms
– Road Closures Due to Blizzard or Snow
– Flight Disruption
– Mechanical Breakdown of the Vehicle Taking You to Your Booking
– Home Emergency
– Armed Forces Recall and Work Relocation
– Jury or Court Summons
- Unexpected Changes to College Exam Dates

If you have to leave your stay early, your reimbursement is prorated for the nights you did not use the property.

How do I cancel my reservation and ask for reimbursement with Worry-Free Bookings™?

In your Reservation Confirmation Email, you will find a link that takes you to the Worry-Free Bookings™ landing page or the property's Travel Protection landing page. You will enter your contact information, a brief description of your reimbursement request reason, and attach/upload your required documentation (generally a doctor's note, positive COVID-19 test, medical receipts, death certificate, or other required documentation) to validate your reimbursement request.

Is Worry-Free Bookings™ a travel insurance?

No. Worry-Free Booking™ is additional Trip or Travel Protection for unexpected illness and medical conditions, adverse weather involving rain or snow, or other travel delays for you and your traveling guests. The best comparison is to consider it like a warranty you could purchase for an electronic device that offers additional protection beyond the manufacturer. Worry-Free Bookings™ is additional protection that the property can offer to you that is contracted through a reputable third-party source.

Is Worry-Free Bookings™ a travel insurance?

No. Worry-Free Booking™ is additional Trip or Travel Protection for unexpected illness and medical conditions, adverse weather involving rain or snow, or other travel delays for you and your traveling guests. The best comparison is to consider it like a warranty you could purchase for an electronic device that offers additional protection beyond the manufacturer. Worry-Free Bookings™ is additional protection that the property can offer to you that is contracted through a reputable third-party source.

How are the reimbursement requests processed?

The Worry-Free Bookings™ support team reviews the application and the required proof of the unexpected cancellation reason and reimburses your travel purchase if the travel protection terms and conditions are met.

If the reimbursement is approved and the conditions are met, the Worry-Free Bookings™ support team will reimburse you via the credit card used to pay.

Should I cancel directly with the property to be reimbursed?

Yes and No, depending on the time period to your arrival date.

YES: If your booking is 15 days or more before your arrival date and you want to cancel your reservation, you should contact the property directly because it is outside of the time period covered by Worry-Free Bookings™. The property should refund you according to their standard cancellation policy's terms and conditions.

NO: If you purchased Worry-Free Bookings™ or Travel Protection as part of your reservation, and your arrival date is 14 days or less, then you should use the link in the confirmation email to process your reimbursement request. By submitting the request via the form, the property owner is notified of your cancellation. If you have deleted the confirmation email, the property can resend you that link.

Should I cancel directly with the property to be reimbursed?

Yes and No, depending on the time period to your arrival date.
YES: If your booking is 15 days or more before your arrival date and you want to cancel your reservation, you should contact the property directly because it is outside of the time period covered by Worry-Free Bookings™. The property should refund you according to their standard cancellation policy's terms and conditions.

NO: If you purchased Worry-Free Bookings™ or Travel Protection as part of your reservation, and your arrival date is 14 days or less, then you should use the link in the confirmation email to process your reimbursement request. By submitting the request via the form, the property owner is notified of your cancellation. If you have deleted the confirmation email, the property can resend you that link.

Can I add Worry-Free Bookings™ when making a phone reservation?

Yes. Just like with online bookings, the full cost of the reservation is collected at the time of booking and the property owner can add this service to your reservation. You will need to agree to the terms and conditions over the phone.

Can the Worry-Free Bookings™ reimbursement be returned to my credit card?

Yes. Worry-Free Bookings™ returns the amount of the reservation, including taxes and retail items, to the credit card used to purchase the booking. We do not refund the amount of the Worry-Free Booking™ Travel Protection service fee.

Can the Worry-Free Bookings™ reimbursement be returned to my credit card?

Yes. Worry-Free Bookings™ returns the amount of the reservation, including taxes and retail items, to the credit card used to purchase the booking. We do not refund the amount of the Worry-Free Booking™ Travel Protection service fee.

I used a prepaid gift card for my reservation. Can I still receive reimbursement?

Yes. In the event that the original credit card used for the purchase can not be reimbursed (like a gift card), you will receive a reimbursement via check.

Does the property review my reimbursement request?

No. You will submit the request through the link in the property's confirmation email and include the required documentation. The Worry-Free Bookings™ customer support team reviews the request on behalf of the property. When approved, the reimbursement is made to your credit card used to purchase the booking.

Does the property review my reimbursement request?

No. You will submit the request through the link in the property's confirmation email and include the required documentation. The Worry-Free Bookings™ customer support team reviews the request on behalf of the property. When approved, the reimbursement is made to your credit card used to purchase the booking.

Why do I need to use the link for the reimbursement request?

The provided link provides you with additional security and protection of your private information. You will verify your booking by providing your last name, phone number, reservation number, and uploading the required documentation.

What evidence or proof is required? Why?

To verify the validity of your request, you will need to provide evidence or proof of the illness or medical condition, adverse weather involving rain or snow, or other travel delay. You can submit a doctor's note, positive COVID-19 test, death certificate, or other documentation that clearly supports the reason for the request for reimbursement. The documentation or proof required varies depending on the reimbursement condition and request. The documentation is needed to show that the claim is legitimate.

What evidence or proof is required? Why?

To verify the validity of your request, you will need to provide evidence or proof of the illness or medical condition, adverse weather involving rain or snow, or other travel delay. You can submit a doctor's note, positive COVID-19 test, death certificate, or other documentation that clearly supports the reason for the request for reimbursement. The documentation or proof required varies depending on the reimbursement condition and request. The documentation is needed to show that the claim is legitimate.

WORRY-FREE BOOKINGS™ TERMS & CONDITION