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OUR TRAVEL PROTECTION TERMS & CONDITIONS

REIMBURSEMENT SERVICE FACILITATED BY
Worry-Free Bookings™
VERSION 1.5
We provide a 100% reimbursement of your booking value minus our Travel Protection fee if an unforeseen illness or health condition, adverse weather event involving rain or snow, or other unexpected travel and transportation delay should occur 24 hours, 2 days, or up to 14 days prior to Your Arrival date or during Your Stay that prevents You from Attending or completing Your Booking. In addition, You have up to 30 days after Your departure date to apply for Your reimbursement.

The eligible date range before Your Arrival date varies depending on the reimbursement condition and request.

 Evidence is required for Your reimbursement and the documentation requested varies depending on the reimbursement request. 

Our Travel Protection is not an insurance policy. It is an extension of Our standard Terms & Conditions of sale and trade. You purchase an upgrade to Our standard policies to include the following defined circumstances as outlined below:

TERMS & CONDITIONS FOR UNFORESEEN ILLNESS AND OTHER HEALTH CONDITIONS

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
ILLNESS INCLUDING COVID-19 INFECTION

If You or a member of Your Immediate Family comes down with an illness, which includes a COVID-19 infection, 14 days or fewer before Your Arrival date that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group contracts an illness that prevents You from completing Your Booking after You have checked in at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.
DOCTOR'S NOTE REGARDING THE ILLNESS OR A POSITIVE COVID-19 TEST

The Doctor's note must confirm the details of the illness, the date it occurred, and that it prevented You from Attending the Booking.

For a COVID-19 infection, the COVID-19 test must include the date and time the test was taken.

For animals, a Veterinarian's note must confirm the details of the illness, the date it occurred, and that it prevented You from Attending the Booking.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You for illness that You cannot prove by Doctor's note or COVID-19 test. We DO NOT reimburse You for illness if the affected person is not an Immediate Family Member or in the travel group Attending the Booking. We DO NOT reimburse You for illness for animals without a Veterinarian's note.

We DO NOT reimburse for any travel restriction or government shutdown associated with COVID-19, or if You choose not to attend because You are concerned about contracting COVID-19.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

ILLNESS INCLUDING COVID-19 INFECTION

If You or a member of Your Immediate Family comes down with an illness, which includes a COVID-19 infection, 14 days or fewer before Your Arrival date that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group contracts an illness that prevents You from completing Your Booking, after You have checked in at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

PROOF REQUIRED

DOCTOR'S NOTE REGARDING THE ILLNESS OR A POSITIVE COVID-19 TEST

The Doctor's note must confirm the details of the illness, the date it occurred, and that it prevented You from Attending the Booking.

For a COVID-19 infection, the COVID-19 test must include the date and time the test was taken.

For animals, a Veterinarian's note must confirm the details of the illness, the date it occurred, and that it prevented You from Attending the Booking.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You for illness that You cannot prove by Doctor's note or COVID-19 test. We DO NOT reimburse You for illness if the affected person is not an Immediate Family Member or in the travel group Attending the Booking. We DO NOT reimburse You for illness for animals without a Veterinarian's note.

We DO NOT reimburse for any travel restriction or government shutdown associated with COVID-19, or if You choose not to attend because You are concerned about contracting COVID-19.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

PRE-EXISTING MEDICAL CONDITION

"Pre-existing medical condition" means a physical or mental health condition, including a pregnancy complication, that You were aware at the time of the Booking that would not normally prevent You or a member of Your travel party from Attending the Booking, but has changed or worsened in nature to prevent You from Attending 14 days or fewer before Your Arrival date.

PROOF REQUIRED

DOCTOR'S NOTE CONFIRMING THE CHANGE IN THE PRE-EXISTING MEDICAL CONDITION

The Doctor's note must confirm the details of the pre-existing medical condition or pregnancy complication, the date it changed, and why it prevented You from Attending the Booking.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You if the medical guidelines for Your pre-existing condition would normally prevent You from Attending the Booking. In addition, We DO NOT reimburse for a normal pregnancy.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
PRE-EXISTING MEDICAL CONDITION

"Pre-existing medical condition" means a physical or mental health condition, including a pregnancy complication, that You were aware at the time of the Booking that would not normally prevent You or a member of Your travel party from Attending the Booking, but has changed or worsened in nature to prevent You from Attending 14 days or fewer before Your Arrival date.
DOCTOR'S NOTE CONFIRMING THE CHANGE IN THE PRE-EXISTING MEDICAL CONDITION

The Doctor's note must confirm the details of the pre-existing medical condition or pregnancy complication, the date it changed, and why it prevented You from Attending the Booking.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You if the medical guidelines for Your pre-existing condition would normally prevent You from Attending the Booking. In addition, We DO NOT reimburse for a normal pregnancy.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
ACCIDENT OR INJURY

If You or a member of Your Immediate Family suffers a physical accident or injury 14 days or fewer before Your Arrival date that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group suffers a physical accident or injury that prevents You from completing Your Booking after You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.
DOCTOR'S NOTE REGARDING THE ACCIDENT OR INJURY

The Doctor's note must confirm the details of the physical accident or injury, including the date it occurred, and that it prevents You from Attending the Booking.

For animals, a Veterinarian's note must confirm the details of the physical accident or injury, the date it occurred, and that it prevented You from Attending the Booking.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You for physical accident or injury You cannot prove by Doctor's note. We DO NOT reimburse You for physical accident or injury if the affected person is not an Immediate Family Member or in the travel group Attending the Booking.


We DO NOT reimburse You for physical accident or injury for animals without a Veterinarian's note.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

ACCIDENT OR INJURY

If You or a member of Your Immediate Family suffers a physical accident or injury 14 days or fewer before Your Arrival date that prevents You from Attending Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group suffers a physical accident or injury that prevents You from completing Your Booking after You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

PROOF REQUIRED

DOCTOR'S NOTE REGARDING THE ACCIDENT OR INJURY

The Doctor's note must confirm the details of the physical accident or injury, including the date it occurred, and that it prevents You from Attending the Booking.

For animals, a Veterinarian's note must confirm the details of the physical accident or injury, the date it occurred, and that it prevented You from Attending the Booking.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

WE DO NOT reimburse You for physical accident or injury You cannot prove by Doctor's note. We DO NOT reimburse You for physical accident or injury if the affected person is not an Immediate Family Member or in the travel group Attending the Booking. 

We DO NOT reimburse You for physical accident or injury for animals without a Veterinarian's note.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
IMMEDIATE RELATIVE FUNERAL OR DEATH

If You or a member of Your Immediate Family suffers an unexpected death 14 days or fewer before Your Arrival date, We express our condolences and You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group suffers an unexpected death, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.
A DEATH CERTIFICATE

A death certificate or other similar medical certificate or obituary.

For animals, a Veterinarian's note must confirm the details of the death and the date it occurred.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You for the death of a person NOT within Your Immediate Family or in the travel group due to Attend the Booking. We DO NOT reimburse You for death for animals without a Veterinarian's note.

We DO NOT reimburse for any deaths caused by a Communicable Disease, pandemic, or epidemic with the exception of deaths of Immediate Family members or Your travel group caused by a COVID-19 infection 14 days prior to Your Arrival date through to Your Departure date.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

IMMEDIATE RELATIVE FUNERAL OR DEATH

If You or a member of Your Immediate Family suffers an unexpected death 14 days or fewer before Your Arrival date, We express our condolences and You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group suffers an unexpected death, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

PROOF REQUIRED

A DEATH CERTIFICATE

A death certificate or other similar medical certificate or obituary.

For animals, a Veterinarian's note must confirm the details of the death and the date it occurred.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You for the death of a person NOT within Your Immediate Family or in the travel group due to Attend the Booking. We DO NOT reimburse You for death for animals without a Veterinarian's note.

We DO NOT reimburse for any deaths caused by a Communicable Disease, pandemic, or epidemic with the exception of deaths of Immediate Family members or Your travel group caused by a COVID-19 infection 14 days prior to Your Arrival date through to Your Departure date.

TERMS & CONDITIONS FOR ADVERSE WEATHER INVOLVING RAIN OR SNOW

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
RAIN LASTING 2 OR MORE HOURS PER DAY DURING YOUR STAY AT THE PROPERTY

If a Rain Weather Event lasts more than 2 hours per day during Your Stay date during the hours of 8:00 am to 8:00 pm, You are eligible for a reimbursement.

If the Rain Weather Event lasts 2-4 hours You will receive a 50% reimbursement of that day's Booking Value.

If the Rain Weather Event lasts more than 4 hours You will receive a 100% reimbursement of that day's Booking Value.
PICTURE OF THE RAIN WEATHER EVENT WITH THE DATE AND TIME OF THE INCIDENT

The Picture of the Rain Weather Event must include a self portrait of You or a member of Your traveling group with either live rain or signs of moisture caused by rain including wet structures, ground, etc. at Your Booking site location.

The Picture of the Rain Weather Event must include the date and time the photo was taken. This information will be verified by Us using National Weather Service (using NOAA) data.

We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You for a Rain Weather Event that lasts less than 2 hours per day. We DO NOT reimburse You for a Rain Weather Event if the affected person is not in the travel group Attending the Booking.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

RAIN LASTING 2 OR MORE HOURS PER DAY DURING YOUR STAY AT THE PROPERTY

If a Rain Weather Event lasts more than 2 hours per day during Your Stay date during the hours of 8:00 am to 8:00 pm, You are eligible for a reimbursement.

If the Rain Weather Event lasts 2-4 hours You will receive a 50% reimbursement of that day's Booking Value.

If the Rain Weather Event lasts more than 4 hours You will receive a 100% reimbursement of that day's Booking Value.

PROOF REQUIRED

PICTURE OF THE RAIN WEATHER EVENT WITH THE DATE AND TIME OF THE INCIDENT

The Picture of the Rain Weather Event must include a self portrait of You or a member of Your traveling group with either live rain or signs of moisture caused by rain including wet structures, ground, etc. at Your Booking site location.

The Picture of the Rain Weather Event must include the date and time the photo was taken. This information will be verified by Us using National Weather Service (using NOAA) data.

We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You for a Rain Weather Event that lasts less than 2 hours per day. We DO NOT reimburse You for a Rain Weather Event if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse if You choose not to attend because You are concerned about a Rain Weather Event.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU 75% OF THE BOOKING VALUE FOR

CANCELLING YOUR BOOKING DUE TO HEAVY RAIN PREDICTED UP TO 48 HOURS BEFORE YOUR ARRIVAL DATE

If a Rain Weather Event is predicted to occur up to 48 hours before Your Arrival date and will last more than 2 hours during any of Your Stay dates, during the hours of 8:00 am to 8:00 pm, You are eligible to receive a 75% reimbursement if You cancel and do NOT Attend Your Booking.

PROOF REQUIRED

PICTURE OF THE PREDICTED RAIN WEATHER EVENT WITH THE DATE AND TIME

The Picture of the predicted Rain Weather Event must include the date and time the photo was taken and contain the geo location area of Your Booking. This information will be verified by Us using National Weather Service (using NOAA) data.

We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU 75% OF THE BOOKING VALUE FOR
PROOF REQUIRED
CANCELLING YOUR BOOKING DUE TO HEAVY RAIN PREDICTED UP TO 48 HOURS BEFORE YOUR ARRIVAL DATE

If a Rain Weather Event is predicted to occur up to 48 hours before Your Arrival date and will last more than 2 hours during any of Your Stay dates, during the hours of 8:00 am to 8:00 pm, You are eligible to receive a 75% reimbursement if You cancel and do NOT Attend Your Booking.
PICTURE OF THE PREDICTED RAIN WEATHER EVENT WITH THE DATE AND TIME

The Picture of the predicted Rain Weather Event must include the date and time the photo was taken and contain the geo location area of Your Booking. This information will be verified by Us using National Weather Service (using NOAA) data.

We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You for a predicted Rain Weather Event that lasts less than 2 hours per day. We DO NOT reimburse You for a predicted Rain Weather Event if the affected person is not in the travel group Attending the Booking.

We only reimburse 75% of your Booking Value if You choose NOT to Attend because You are concerned about a predicted Rain Weather Event. If the predicted Rain Weather Event cannot be verified by NOAA data, no reimbursement will be provided.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You for a predicted Rain Weather Event that lasts less than 2 hours per day. We DO NOT reimburse You for a predicted Rain Weather Event if the affected person is not in the travel group Attending the Booking.

We only reimburse 75% of Your Booking Value if You choose NOT to Attend because You are concerned about a predicted Rain Weather Event. If the predicted Rain Weather Event cannot be verified by NOAA data, no reimbursement will be provided.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
HURRICANE AND TROPICAL STORM WEATHER EVENT NEAR THE PROPERTY

If You or a member of Your traveling group are unable to attend Your Booking 2 days or fewer before Your Arrival date due to a Hurricane or Tropical Storm Weather Event that will impact the property site including the surrounding 50-mile radius of Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group experience a Hurricane or Tropical Storm Weather Event that prevents You from completing Your Booking after You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.
PICTURE OR SCREENSHOT OF THE HURRICANE OR TROPICAL STORM WEATHER EVENT

Hurricane and Tropical Storm Weather Events are usually easy to verify. Submit a Picture or Screenshot of the Hurricane or Tropical Storm Weather Event from either a weather or news site. Include the name of the Hurricane or Tropical Storm that prevented You from Attending the Booking.

We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You for a Hurricane or Tropical Storm Weather Event if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if the Hurricane or Tropical Storm Weather Event occurred more than 2 days before Your Arrival date and did not directly impact the property site or the surrounding 50-mile radius of Your Booking.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

HURRICANE AND TROPICAL STORM WEATHER EVENT NEAR THE PROPERTY

If You or a member of Your traveling group are unable to attend Your Booking 2 days or fewer before Your Arrival date due to a Hurricane or Tropical Storm Weather Event that will impact the property site including the surrounding 50-mile radius of Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group experience a Hurricane or Tropical Storm Weather Event that prevents You from completing Your Booking after You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

PROOF REQUIRED

PICTURE OR SCREENSHOT OF THE HURRICANE OR TROPICAL STORM WEATHER EVENT

Hurricane and Tropical Storm Weather Events are usually easy to verify. Submit a Picture or Screenshot of the Hurricane or Tropical Storm Weather Event from either a weather or news site. Include the name of the Hurricane or Tropical Storm that prevented You from Attending the Booking.

We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You for a Hurricane or Tropical Storm Weather Event if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if the Hurricane or Tropical Storm Weather Event occurred more than 2 days before Your Arrival date and did not directly impact the property site or the surrounding 50-mile radius of Your Booking. 
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
BLIZZARD OR OTHER SEVERE WINTER STORM WEATHER EVENT THAT CLOSES THE ROADS NEAR THE PROPERTY

If You or a member of Your traveling group are unable to attend Your Booking on Your Arrival date due to a Blizzard or other Severe Winter Storm Weather Event that closed the roads to the property site including the surrounding 50-mile radius of Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group experience a Blizzard or other Severe Winter Storm Weather Event that prevents You from completing Your Booking after You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.
PICTURE OR SCREENSHOT OF THE BLIZZARD OR SEVERE WINTER STORM WEATHER EVENT

Blizzards or Severe Winter Storm Weather Events are usually easy to verify. Submit a Picture or Screenshot of the Blizzard or Severe Winter Storm Weather Event from either a weather or news site. Include the date and time of the Blizzard or Severe Winter Storm Weather Event and the road conditions that prevented You from Attending the Booking.

We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You for a Blizzard or Winter Storm Weather Event if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if the Blizzard or Winter Storm Weather Event did not directly impact the property site or the surrounding 50-mile radius of Your Booking with road closures.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

BLIZZARD OR OTHER SEVERE WINTER STORM WEATHER EVENT THAT CLOSES THE ROADS NEAR THE PROPERTY

If You or a member of Your traveling group are unable to attend Your Booking on Your Arrival date due to a Blizzards or other Severe Winter Storm Weather Event that closed the roads to the property site including the surrounding 50-mile radius of Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group experience a Blizzard or other Severe Winter Storm Weather Event that prevents You from completing Your Booking after You have arrived at the property, We will reimburse You a prorated portion of Your Booking if You need to leave before Your Departure date.

PROOF REQUIRED

PICTURE OR SCREENSHOT OF THE BLIZZARD OR SEVERE WINTER STORM WEATHER EVENT

Blizzards or Severe Winter Storm Weather Events are usually easy to verify. Submit a Picture or Screenshot of the Blizzard or Severe Winter Storm Weather Event from either a weather or news site. Include the date and time of the Blizzard or Severe Winter Storm Weather Event and the road conditions that prevented You from Attending the Booking.

We also accept Pictures or Screen Captures of local weather alert notifications sent to Your smartphone.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You for a Blizzard or Winter Storm Weather Event if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if the Blizzard or Winter Storm Weather Event did not directly impact the property site or the surrounding 50-mile radius of Your Booking with road closures.

TERMS & CONDITIONS FOR TRAVEL AND TRANSPORTATION DELAYS

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
FLIGHT DISRUPTION OR OTHER PUBLIC TRANSPORTATION FAILURE

If You or a member of Your traveling group are unable to attend Your Booking on Your Arrival date due to an unexpected flight disruption, flight cancellation, or other public transport network failure, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected flight disruption, flight cancellation, or other public transport network failure but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.
PICTURE OF YOUR TICKET AND THE NOTICE OF CANCELLATION, DELAY, OR FAILURE

The Picture or Screen Capture must include Your airline ticket and notice of cancellation or delay from the airline.

For other types of public transportation, the Picture or Screen Capture must include Your public transport ticket and notice of cancellation or delay from the provider (this can normally be obtained from the transport company's website).

We also accept Pictures or Screen Captures of airport terminals and message boards as long as You include a copy of Your airline ticket.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You if You missed Your flight due to circumstances under Your control, such as not arriving at the airport 2 hours before Your flight departs. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if You were aware of the disruption, cancellation, or delay prior to the date of the Booking and did not make reasonable and suitable alternative travel arrangements. We DO NOT reimburse if You voluntarily choose a different flight or transportation method at a later date and receive compensation from the airline or transportation provider to do so.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

FLIGHT DISRUPTION OR OTHER PUBLIC TRANSPORTATION FAILURE

If You or a member of Your traveling group are unable to attend Your Booking on Your Arrival date due to an unexpected flight disruption, flight cancellation, or other public transport network failure, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected flight disruption, flight cancellation, or other public transport network failure but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

PROOF REQUIRED

PICTURE OF YOUR TICKET AND THE NOTICE OF CANCELLATION, DELAY, OR FAILURE

The Picture or Screen Capture must include Your airline ticket and notice of cancellation or delay from the airline.

For other types of public transportation, the Picture or Screen Capture must include Your public transport ticket and notice of cancellation or delay from the provider (this can normally be obtained from the transport company's website).

We also accept Pictures or Screen Captures of airport terminals and message boards as long as You include a copy of Your airline ticket.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You if You missed Your flight due to circumstances under Your control, such as not arriving at the airport 2 hours before Your flight departs. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if You were aware of the disruption, cancellation, or delay prior to the date of the Booking and did not make reasonable and suitable alternative travel arrangements. We DO NOT reimburse if You voluntarily choose a different flight or transportation method at a later date and receive compensation from the airline or transportation provider to do so.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

MECHANICAL BREAKDOWN OF THE VEHICLE TAKING YOU TO YOUR BOOKING

If You or a member of Your traveling group are unable to attend Your Booking within 24 hours of Your Arrival date due to an unexpected mechanical breakdown, accident, fire, or theft of a vehicle taking You to Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected mechanical breakdown, accident, fire, or theft of a vehicle taking You to Your Booking, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

PROOF REQUIRED

PICTURE OF THE RECOVERY SERVICE INVOICE OR INCIDENT REPORT

The Picture must include a photo of the vehicle as well as Your breakdown recovery service invoice or receipt.

For vehicle accidents and theft, We require a Picture of the incident number or report from the Police or relevant traffic authority.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You if You did not leave sufficient time to travel to Your Booking. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if You were aware of the mechanical breakdown prior to the date of the Booking and did not make reasonable suitable alternative travel arrangements.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
MECHANICAL BREAKDOWN OF THE VEHICLE TAKING YOU TO YOUR BOOKING

If You or a member of Your traveling group are unable to attend Your Booking within 24 hours of Your Arrival date due to an unexpected mechanical breakdown, accident, fire, or theft of a vehicle taking You to Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected mechanical breakdown, accident, fire, or theft of a vehicle taking You to Your Booking, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.
PICTURE OF THE RECOVERY SERVICE INVOICE OR INCIDENT REPORT

The Picture must include a photo of the vehicle as well as Your breakdown recovery service invoice or receipt.

For vehicle accidents and theft, We require a Picture of the incident number or report from the Police or relevant traffic authority.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You if You did not leave sufficient time to travel to Your Booking. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse You if You were aware of the mechanical breakdown prior to the date of the Booking and did not make reasonable suitable alternative travel arrangements.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
HOME EMERGENCY OR THEFT OF TRAVEL DOCUMENTS

If You or a member of Your traveling group are unable to attend Your Booking within 2 days of Your Arrival date due to an unexpected home emergency at Your main private residence which includes burglary, fire, malicious damage, flood, or theft of travel documents necessary for Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected home emergency at Your main private residence which includes burglary, fire, malicious damage, flood, or theft of travel documents necessary for Your Booking, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.
PICTURE OF THE CLAIM TO YOUR HOME INSURANCE COMPANY OR POLICE REPORT
We require a Picture of the claim you submitted to Your home insurance company or a police report.

In the case of home fire, We also accept a report from the responding emergency fire services.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse You for a home emergency or theft of travel documents that You cannot prove by a home insurance claim or police report. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse for travel documents that were lost or misplaced.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

HOME EMERGENCY OR THEFT OF TRAVEL DOCUMENTS

If You or a member of Your traveling group are unable to attend Your Booking within 2 days of Your Arrival date due to an unexpected home emergency at Your main private residence which includes burglary, fire, malicious damage, flood, or theft of travel documents necessary for Your Booking, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date due to an unexpected home emergency at Your main private residence which includes burglary, fire, malicious damage, flood, or theft of travel documents necessary for Your Booking, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend.

PROOF REQUIRED

PICTURE OF THE CLAIM TO YOUR HOME INSURANCE COMPANY OR POLICE REPORT

We require a Picture of the claim you submitted to Your home insurance company or a police report.

In the case of home fire, We also accept a report from the responding emergency fire services.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse You for a home emergency or theft of travel documents that You cannot prove by a home insurance claim or police report. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking.

We DO NOT reimburse for travel documents that were lost or misplaced.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

ARMED FORCES RECALL AND UNEXPECTED WORK RELOCATION

If You or a member of Your traveling group are a member of the Armed Forces, Reserve Armed Forces, or Emergency Services and are recalled to work on the Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group are unexpectedly required by Your employer to move to a new private residence which will result in You missing Your Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

PROOF REQUIRED

LETTER FROM YOUR COMMANDING OFFICER OR CURRENT EMPLOYER 

We require a Letter or Note from Your Commanding Officer or Line Manager to confirm being recalled to work or duty and that it was not Your original schedule.

For unexpected work relocation, We require a Letter from Your current employer confirming the relocation details.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse if You were aware of the recall or work schedule more than 14 days prior to the date of Your Booking and did not make reasonable or suitable alternative travel arrangements. We DO NOT reimburse if You made an unsuccessful request for leave for the date of Your Booking but made Your Booking anyway.

We DO NOT reimburse if You are voluntarily relocating to a new private residence or if You are changing employer for a new role. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse for attendance at business meetings and business travel.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
ARMED FORCES RECALL AND UNEXPECTED WORK RELOCATION

If You or a member of Your traveling group are a member of the Armed Forces, Reserve Armed Forces, or Emergency Services and are recalled to work on the Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group are unexpectedly required by Your employer to move to a new private residence which will result in You missing Your Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.
LETTER FROM YOUR COMMANDING OFFICER OR CURRENT EMPLOYER 

We require a Letter or Note from Your Commanding Officer or Line Manager to confirm being recalled to work or duty and that it was not Your original schedule.

For unexpected work relocation, We require a Letter from Your current employer confirming the relocation details.
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse if You were aware of the recall or work schedule more than 14 days prior to the date of Your Booking and did not make reasonable or suitable alternative travel arrangements. We DO NOT reimburse if You made an unsuccessful request for leave for the date of Your Booking but made Your Booking anyway.

We DO NOT reimburse if You are voluntarily relocating to a new private residence or if You are changing employer for a new role. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse for attendance at business meetings and business travel.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR

JURY DUTY, COURT SUMMONS, OR UNEXPECTED DATE CHANGES OF COLLEGE EXAMS

If You or a member of Your traveling group are summoned by a court of law for jury duty or to appear as a witness in court proceedings on the Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group experience an unexpected and unforeseen change in the date of an examination for a college or university course which You are registered for which impacts any date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date or other date of Your Booking due to an unexpected jury duty, court summons, or date change of a college exam, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend. 

PROOF REQUIRED

DOCUMENT CONFIRMING YOUR JURY DUTY, COURT SUMMONS, OR UNEXPECTED EXAM DATE CHANGE

We require a copy of the Letter requiring Jury Duty or Court Summons.

For unexpected change in exam dates, We require a copy of the Letter or notice from the school, college, or university confirming the change of date. 
OUR TRAVEL PROTECTION TERMS AND CONDITIONS REIMBURSES YOU FOR
PROOF REQUIRED
JURY DUTY, COURT SUMMONS, OR UNEXPECTED DATE CHANGES OF COLLEGE EXAMS

If You or a member of Your traveling group are summoned by a court of law for jury duty or to appear as a witness in court proceedings on the Arrival date or other date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group experience an unexpected and unforeseen change in the date of an examination for a college or university course which You are registered for which impacts any date of Your Booking and had fewer than 14 days notice prior to Your Arrival date, You are eligible for a reimbursement.

In addition, if You or a member of Your traveling group miss Your Arrival date or other date of Your Booking due to an unexpected jury duty, court summons, or date change of a college exam, but are able to complete the remaining days of Your Booking, We will reimburse You a prorated portion of Your Booking for the days that You were unable to Attend. 
DOCUMENT CONFIRMING YOUR JURY DUTY, COURT SUMMONS, OR UNEXPECTED EXAM DATE CHANGE

We require a copy of the Letter requiring Jury Duty or Court Summons.

For unexpected change in exam dates, We require a copy of the Letter or notice from the school, college, or university confirming the change of date. 
OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING
We DO NOT reimburse if You were aware of the Jury Duty, Court Summons, or exam date change more than 14 days prior to the date of Your Booking and did not make reasonable suitable alternative travel arrangements. We DO NOT reimburse if You cannot provide the documentation confirming Your Jury Duty, Court Summons, or unexpected date change of Your Exam.

We DO NOT reimburse if You are named a Defendant in Criminal Proceedings or where You are the subject of Criminal Proceedings. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse if You failed the examination or test previously and had to retake it. We DO NOT reimburse You if the examination is being provided by a commercial business that is not licensed by a government-recognized board of education.

OUR TRAVEL PROTECTION TERMS AND CONDITIONS DOES NOT REIMBURSE FOR THE FOLLOWING

We DO NOT reimburse if You were aware of the Jury Duty, Court Summons, or exam date change more than 14 days prior to the date of Your Booking and did not make reasonable suitable alternative travel arrangements. We DO NOT reimburse if You cannot provide the documentation confirming Your Jury Duty, Court Summons, or unexpected date change of Your Exam.

We DO NOT reimburse if You are named a Defendant in Criminal Proceedings or where You are the subject of Criminal Proceedings. We DO NOT reimburse You if the affected person is not in the travel group Attending the Booking. We DO NOT reimburse if You failed the examination or test previously and had to retake it. We DO NOT reimburse You if the examination is being provided by a commercial business that is not licensed by a government-recognized board of education.
Additional Reimbursement Terms and Conditions of Our Travel Protection
  • Any reason for a reimbursement must not have been known or reasonably foreseeable within 24 hours, 2 days, or 14 days prior to Your Arrival date or through the end of Your Departure date, depending on the nature of your reimbursement request.
  • We DO NOT reimburse You if Your Booking is no longer wanted or needed by Yourself.
 
  • We will not pay a reimbursement where Your Booking is canceled or postponed by Us due to a government shutdown, act of terrorism, pandemic, adverse weather condition not involving rain or snow, tornado, wildfire, or other acts of God that prevents Us from providing Our services.
  • We DO NOT reimburse for poor air quality due to wildfires. We DO NOT classify wildfires as a Weather Event.
  • We DO NOT reimburse for Adverse Weather Events that do not involve rain or snow.  

  • You must take all reasonable precautions or make reasonable alternate arrangements to prevent or reduce any reimbursement requests.
 
  • You will be asked to provide supporting proof or evidence depending on the reimbursement type and request such as a Doctor's / Veterinarian's note, Picture or Screenshot, or other documentation at Your own expense, and a copy of the Booking confirmation; We DO NOT issue refunds where You cannot provide a Doctor's / Veterinarian's note, Picture or Screenshot or other sufficient supporting evidence and proof. For adverse weather involving rain or snow We DO NOT issue refunds where We cannot verify the weather of that date using the National Weather Service (using NOAA).
 
  • The maximum reimbursement value per person cannot exceed the total cost of the Booking. The maximum Booking value reimbursed by Us is $5,000 USD per Booking. The maximum Booking value reimbursed for a group Booking is $5,000 USD.
  • Reimbursements will be paid out using any of the following payment options including, but not limited to: credit card reimbursement, gift certificate reimbursement, check, or direct ACH bank deposit. 
  • We DO NOT reimburse the Travel Protection Service Fee.  
  • Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service reserves the right to modify or terminate these Travel Protection Terms and Conditions generally or in any jurisdiction, at any time, in its sole discretion, if: (a) the Travel Protection Terms and Conditions are construed to be an offer to insure or constitute insurance or an insurance contract or insurance service agreement by any governmental or regulatory authority in any jurisdiction; (b) the Travel Protection Service is construed to be a futures, option, swap, or other instrument regulated by any governmental or regulatory authority or court in any jurisdiction; (c) Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service is required to obtain a license or permit of any kind to continue to provide the Travel Protection Service in any jurisdiction; or (d) if Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service determines or a court or arbitrator holds that the provisions of the Travel Protection Service violate applicable law. If Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service modifies or terminates these Travel Protection Terms and Conditions in accordance with the foregoing, the Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service will process all warranty payment requests that You submitted prior to or as of the effective date of such modification or termination unless such processing is prohibited by law, regulation, ordinance, order, or decree of any governmental or other authority. To the extent You have not made a request for an eligible warranty payment prior to the effective date of modification or termination, or the Travel Protection Service cannot otherwise be provided or processed as a result of the foregoing, the Worry-Free Bookings™ Limited Warranty Reimbursement Administration will refund you the amounts actually paid for the Travel Protection Terms and Conditions.
Other incidents where reimbursements will not be provided:
We DO NOT reimburse for non-Attendance of a Booking directly or indirectly associated with:
  • war, hostilities, civil commotion, imprisonment, repatriation, deportation, poisonous biological materials, radioactivity, wildfire, acts of God, adverse weather condition not involving rain or snow, terrorism, Cyber Incident or Cyber Act, state property seizure; whether actual or perceived;    
  • failing to comply with any law of the land where Our services are rendered;  
  • any Booking originating from Cuba, Iran, North Korea, Sudan, Republic of South Sudan, or Syria;  
  • where exposed to any restriction (provision, sanction, law, prohibition) under the United States of America, and Our other operating countries, where Our services are rendered.
How to Apply for Reimbursement
Your Travel Protection reimbursement application and payment will be handled by Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service, who is the administrator of Our enhanced Terms and Conditions.
As soon as You know You cannot Attend the Booking, between 14 days or fewer prior to Your Arrival date and up to 30 days after the Departure date, You can apply for a reimbursement.

To apply for a reimbursement, You click on the link provided in Your Booking confirmation email in which You agreed to all Our policies and these Travel Protection Terms and Conditions. Fill out the reimbursement application forms.

Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service processes and reviews the reimbursement application, documentation, and evidence including a Doctor's note, Picture, Screenshot, or Letter and then issues or denies the reimbursement to You. Reimbursements will be paid out using any of the following payment options including, but not limited to: credit card reimbursement, check, or direct ACH bank deposit.

Our Travel Protection Terms and Conditions apply during a time window of 24 hours, 2 days or 14 days before Your Arrival date (depending on the type of reimbursement request) up to 30 days after Your Departure date. 

We do not reimburse the Travel Protection Service Fee.
If Your Booking reimbursement request is before the time period of 14 days before Your Arrival date then You should contact Us to reschedule or refund Your money according to Our standard policies.

You may apply for Your reimbursement up to 30 days after Your Departure date. After 30 days past Your Departure date, You are no longer eligible for a reimbursement.
OUR TRAVEL PROTECTION REIMBURSEMENT PROCESS
Our Travel Protection Terms and Conditions Definitions
The following words and phrases have the meanings shown below whenever they appear emphasized in bold text in this document:

Arrival – The date You arrive, or were scheduled to arrive, at the destination and use the pre-booked space booked with Us by You.

Attend/Attending – Participate in, take part in, use, or be present at the destination.

Armed Forces – National Guard, Naval Service, Marines, Army, or Air Force.

Booking – The destination property where You scheduled Your stay with Us for a duration of time, made by phone or online.

Communicable Disease – An infectious disease that is transmissible by contact with infected individuals or their bodily discharges or fluids, by contact with contaminated surfaces or objects or by ingestion of contaminated food or water, which causes quarantines, government shutdowns or travel limitations and restrictions.

Departure – The date You are to leave the destination of the pre-booked service(s) transacted with Us by You.

Doctor – A qualified medical practitioner who holds an advanced degree and is licensed to practice medicine and is licensed with a recognized professional organization. In order to provide proof for the purposes of Our Travel Protection Terms and Conditions, a Doctor cannot be You or a member of Your family.

Emergency Services – Police, Fire and Rescue Service, power line technician, or other emergency response worker.

Immediate Family – Your parents, grandparents, brothers and sisters, spouse or partner, children and stepfamily. Animals and pets are included if they live with You at Your main residence.

National Weather Service (using NOAA) – The National Oceanic and Atmospheric Administration's (NOAA) National Weather Service is the tool We use to verify the amount of rain, snow and other weather conditions.

Pictures or Screen Captures – A photo or screenshot taken on your smartphone or other device with a camera.

Veterinarian – A qualified veterinary practitioner who holds an advanced degree and is licensed to practice veterinary medicine and is licensed with a recognized professional organization. In order to provide proof for the purposes of Our Travel Protection Terms and Conditions, a Veterinarian cannot be You or a member of Your family.

We/Us/Our – We are the Booking agent with whom You made the Booking.

Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service – In this instance, the organization who has the legal responsibility to assess and pay a reimbursement for the failure of the service, against whom You have a right of reimbursement.

You/Your/Yourself – A person who has made a Booking alone or as part of a travel group or travel party with Us.

IMPORTANT: Any translation of this document from English is for assistance and information only. If a reimbursement claim is requested the English language version shall be the basis of settlement. All aspects of this document are subject to US law and the jurisdiction of the US courts.

Our Travel Protection Terms and Conditions facilitated by Worry-Free Bookings™ is not an insurance policy. It is a reimbursement service You purchase to upgrade Our existing policies to include the additional Terms and Conditions outlined in this document.

Version 1.5. 2024 All Rights Reserved.

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